Year: 2016|Client:Virgin Media| Role: Product Owner | Website:Virgin Media
Virgin Media is a fast paced dynamic, media power house with an
extensive portfolio of customer facing products. During my time there as
product owner I worked on an array of projects including:
Cloud based systems
Customer account platforms
My role was to act as the voice of the customer, delivering high quality
digital experiences for the 5.5 million customers while ensuring that the
requirements of the business stakeholders were met.
By leading a multi-skilled digital team I broke boundaries and achieved
great success, launching products that were previously immobile, identifying
opportunities through data analysis and innovation to launch new and enhance
My key achievements include:
Launching Virgin Media's first electronic contract: £1.1 million
cost saving Vs paper, 5% fall in pre-order cancellation.
Delivering over £200k in call reduction savings for 2016
and over £500k in 2017.
Launching the first fully responsive community (forum)
of any UK telecoms company.
Updating the movers customer experience, saving £100k in
customer retention in week one.
The images below are examples of the products I launched while at the Virgin Media.
Select the image below to view in more examples.
Select the image below to view more apps I worked on.
Virgin Media has a range of apps, and while there I worked on three of
their most significant apps: