Virgin Media is a fast paced dynamic, media power house with an extensive portfolio of customer facing products. During my time there as product owner I worked on an array of projects including:

• Cloud based systems
• Mobile apps
• Customer account platforms

My role was to act as the voice of the customer, delivering high quality digital experiences for the 5.5 million customers while ensuring that the requirements of the business stakeholders were met.

By leading a multi-skilled digital team I broke boundaries and achieved great success, launching products that were previously immobile, identifying opportunities through data analysis and innovation to launch new and enhance existing products.
My key achievements include:

• Launching Virgin Media's first electronic contract: £1.1 million cost saving Vs paper, 5% fall in pre-order cancellation.
• Delivering over £200k in call reduction savings for 2016 and over £500k in 2017.
• Launching the first fully responsive community (forum) of any UK telecoms company.
• Updating the movers customer experience, saving £100k in customer retention in week one.

Virgin Media has a range of apps, and while there I worked on three of their most significant apps:

• Smart Call: VoIP communication service


• Virgin Mobile: Mobile phone account management


• My VM Account: TV/Broadband/Phone account management